The Department of Social Protection is making special arrangements for customers who receive their weekly Social Welfare payments by cheque, during the interruption of postal services.  These arrangements take effect from tomorrow, Tuesday, 6 October.

Customers who normally collect their payment at their local post office, or have their payment lodged to a Bank/Building Society account will continue to receive their payment as normal.
Cheque Collection
Cheque collection centres are being set up at Intreo / Social Welfare Local and Branch Offices nationwide where all Social Welfare cheques, including Supplementary Welfare Allowance cheques, can be collected.

Customers should attend the appropriate office on the day FOLLOWING their normal payment day and they should bring photo ID and their Personal Public Service Number.

All Intreo/ Social Welfare Local Offices will be open Monday to Friday from 9.15am to 5:00pm
Branch Offices will be open Monday to Friday from 10.00am to 12.00 noon and from 2.00pm to 4.00pm

Correspondence including Medical Certificates
Customers should leave Medical Certificates, claim forms and application forms for all other Social Welfare payments into their Intreo / Social Welfare Local Office or Branch Office.

Out of an average of 1.6m million weekly social welfare payments, 73,200 are cheque payments.

The Department of Social Protection regrets the inconvenience that the interruption of postal services is causing to its customers.  Full details are also available on the Department’s website


5 October 2015